Employee Experience

We use technology to change processes and optimize company routines, as well as develop projects that increase employee engagement since they are the start of the the AeC Journey of Experience.

It is through programs and cycles, such as training for technical development or competence assessment in leadership development, that we help employees transform, grow and evolve. Not only professionally, but also as people.

Our proposal is to provide our employees with room for growth in a space where they are welcomed and feel encouraged, rewarded and, above all, happy because we consider the happiness index to be more than just a metric!

Customer Experience

How much do you care about your customer’s journey?

We created an exclusive CX (Customer Experience) board to innovate and enhance the end-consumer experience. The intention is to offer the means needed to achieve the highest level of satisfaction at every stage of a customer’s journey.

To enable this, we use the data obtained through interactions with the audience to measure weak points and to pinpoint new opportunities.

In addition, our solutions have a special humanizing touch, which brings the client and the company closer together and transforms the whole relationship. The outcome is the assurance of a unique and optimized experience.

It is technology with human warmth, which only AeC knows how to do!

Digital transformation

The AeC Journey integrates technology and human experience to provide ongoing improvements in processes and cause a true digital transformation within companies, benefiting employees and end-customers.

Operational data analysis and generation, process automation, multichannel service, virtual agents, and intelligent IVRs are just some of the features we have developed for this purpose.

Our goal is clear – to transform and create an amazing journey for your customer and for your brand by offering solutions that are designed to enhance efficiency and operational excellence. And increase the level of consumer satisfaction and recommendations!

Are you ready for the digital transformation?