Digital Solutions

WhatsApp
Google Assistant
Webchats
Facebook Messenger
Cognitive Service

Active Voice Bots
Incoming voice bots
Digital IVR
Cognitive service
CTI
Digital solutions

UX
Customer Success
User Research
Prototyping
Curation
Quality

Speech Analytics
Mathematical models
Predictive models

RPA

Customer Focus

CS, UX and Digital Curation of AeC

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CUSTOMER SUCCESS

IVR and BOT Indicators
Flow performance
Customer problems
Ongoing improvement

CUSTOMER EXPERIENCE

Conversational Design
Discovery of opportunities- Conversational pattern
Documentation of flow
Audio recording
Usability watchdog

IVR and BOT CURATION

Monitoring IVRs and BOTs Word training
Flow tests

Digital Monitoring Center

The CMD is a structure that monitors the operation of the various AeC digital solutions, actively, through a dedicated monitoring team, and passively, when the customer gets in touch via email or telephone to report a problem or request.

Customized Reports

• Activation Ruler Control
• Customer Action Control
• Input Channel Control
• Creating Custom KPIs
• Strategy Control
• Activation Cost Control
• Effectiveness Control
• Journey Tracking